Warranty

Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Once the returned item arrives, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Carry refunds the cost of purchasing the product itself
● Returns may be rejected if product does not meet the above requirements

Refund requests for the 15-day money back guarantee expire 15 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 15-day window has lapsed. For quality-related issues, please see below.

All quality-related defects on items are covered by an 12-month warranty, starting from the date of purchase.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

● Buyer must provide sufficient proof of purchase
● We must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return the item for quality inspection

Warranty claims for product defects expire 60 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 60-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Carry quality control to be in working condition
● Returning defective items using international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 15 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)